Customer Support
Contact: Serhiy Tsyupka
Experience in game dev: From 1 years
Location: Dnipro/Remote
If you love games as much as we love to create them, and also you would like to help our users in solving emerging issues. Join the team of our TOP project, which is played by millions of players around the world.
Our customer support team is available 24/7 and we are looking for a Support manager who will take the night hours on a 2/2 schedule.
Our customer support team is available 24/7 and we are looking for a Support manager who will take the night hours on a 2/2 schedule.
Tasks:
— processing requests from users;
— moderation of communities on social networks;
— processing reviews in the App Store / Play Market.
— moderation of communities on social networks;
— processing reviews in the App Store / Play Market.
Required skills:
— have at least 1 year of experience as a customer support manager;
— you are fluent in Russian / Ukrainian, have a high literacy of writing;
— know English at the Intermediate level and above;
— stress-resistant in dealing with conflicting players.
— you are fluent in Russian / Ukrainian, have a high literacy of writing;
— know English at the Intermediate level and above;
— stress-resistant in dealing with conflicting players.
We offer:
— modern space and best hardware;
— participation in conferences and trainings;
— freedom of action and absence of bureaucracy;
— theme-based events and Friday team buildings: cinema trips, yachting, go-carting, master classes, quests;
— playroom with cinema, electronic drum kit, PlayStation, XBOX + Kinect with tennis, kicker and table-top games;
— lessons of English and academic drawing;
— healthy (and not really healthy:)) snacks, as well as tea, cocoa and coffee like the best coffee houses in the city.
— participation in conferences and trainings;
— freedom of action and absence of bureaucracy;
— theme-based events and Friday team buildings: cinema trips, yachting, go-carting, master classes, quests;
— playroom with cinema, electronic drum kit, PlayStation, XBOX + Kinect with tennis, kicker and table-top games;
— lessons of English and academic drawing;
— healthy (and not really healthy:)) snacks, as well as tea, cocoa and coffee like the best coffee houses in the city.
Join our team!
Or you can add your Linkedin Profile
